Terms & Conditions

Terms and Conditions – Please Read Carefully

Any use by you of our website is conditional on your acceptance of these Terms and our Privacy statement. We may change these Terms without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and the Privacy statement.

    This website is owned and operated by The Ivory Dressing Room Limited, 435 Lytham Road, Blackpool, Lancashire, FY4 1JD.
    All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate, but exclude postage and packaging.
    Prices shown on the website may differ from prices in-store.
    The Ivory Dressing Room must receive payment in full for your order before it can be accepted. Once your payment has been authorised, The Ivory Dressing Room will send you an email receipt confirming your order. Please keep this receipt for your records.
    In exceptional circumstances, if we are not able to meet the requested delivery date, you will be re-funded with the original price. We will notify you by email or by telephone. In no circumstances will we be liable to you for any additional amounts.
    The Ivory Dressing Room reserve the right to refuse to supply any person for whatever reason.

Should you wish to cancel or return your purchase, you should email orders@motherofthebridelancashire.co.uk with your intention within 14 days after receiving the goods. With each order we include a returns slip which will include the address you should return your order to. Please refer to the returns slip included in your package for the return address.
You will need to return the goods with the original receipt to us in their original condition and complete with all labels.
If you haven’t yet received your goods but are still in transit you will need to return them following the information already given.
Items such as hats, earrings and fascinators are not permitted to be returned for hygiene reasons.

Dresses purchased as part of a Sample Sale are still subject to our standard returns policy, however if a different size is required, we are limited to the Sample Dresses in stock. A different size may be ordered but would be classed as a Special Order and would therefore be valued at the full price of the dress rather than the Sample Sale price.

The Ivory Dressing Room is not liable for the cost of returning items. 

The item returned is still your responsibility until received by The Ivory Dressing Room. We strongly recommend that you return the goods via a delivery service that requires a signature on receipt, insurance to the purchase value and is trackable online.
All special orders and orders made to the customers specification are non-refundable. Upon a return fulfilling all the above requirements a refund will be credited to your original payment method within 14 days.

Items purchased from outside of Europe, in addition to all or any of the above, the cost of customs vat, duties and brokerage are the responsibility of the customer. These payments are to be paid at the time of shipping as goods received by UK customs will not be released until such has been paid.
Customers are advised to take out insurance for orders being sent out on their behalf. The Ivory Dressing Room will not be held responsible for any damages during transit.

Help to ensure the quality of our products. When trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. 

SPECIAL ORDER ITEMS – Items that are ordered specially for a customer cannot be exchanged or returned for credit. Special orders cannot be cancelled once payment is received (in part or in full) and the order has been processed. The Ivory Dressing Room is not liable for any dissatisfaction with an item once it arrives, except in the event of a manufacturing fault. An example of this is a flaw in material. Any issues arising from zips, stitching and embellishments will be rectified in-store. If an issue cannot be rectified, or in the event of a manufacturing fault, The Ivory Dressing Room will offer to repair or replace the item, or issue a full refund within 14 days. This does not affect your statutory rights. Customers are urged to fully satisfy themselves with their “special order” as we the retailer are exonerated from any liability resulting in the disappointment, ill fitting, colour or size etc that the order may bring. Customers will be informed at the time of purchase if the order is to be ordered specifically. The availability and expected delivery date of a Special Order will be confirmed within 48 hours.

    We deliver to all mainland UK destinations under the following pricing structure.
    Please note that delivery will take longer where a weekend or a bank holiday falls:

UK Mainland: £7.99

Rest of the world: £49.99

Delivery of orders from stock will be sent out within 48 hours.

Delivery of orders that are out of stock will be sent out as soon as the item becomes available. If you have requested a delivery date we will endeavour to meet that date.

All items require a signature upon delivery.

Please note that the delivery address must be the same as the corresponding address used on the method of payment.

The Ivory Dressing Room cannot be accountable for delays in delivery or with customs clearance.

Prices shown on our website include UK vat at the prevailing rate.

    The Ivory Dressing Room make every effort to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. The Ivory Dressing Room total liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Ivory Dressing Room to the customer. The Ivory Dressing Room shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
    This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
    The website and all text, images, information, photographs contained within it, are owned by or licensed to The Ivory Dressing Room. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of The Ivory Dressing Room.
    The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have the express written permission of The Ivory Dressing Room.
    Should you have a complaint you should write to: The Ivory Dressing Room, 435 Lytham Road, Blackpool, Lancashire, FY4 1JD.
    The Ivory Dressing Room take your privacy seriously and will only use your personal information to provide the products and services that you have requested from us. We will only contact you using the details you have voluntarily provided us with in regards to your order or query. This is in accordance with the General Data Protection Regulation (GDPR) 2018. Occasionally we may also wish to use your information to contact you for market research or to provide you with information regarding our products or services. We will only do this if you have specifically opted to receive this information from us voluntarily. We will always give you the opportunity to opt-out of communications; this can be done by contacting us directly on orders@motherofthebridelancashire.co.uk and requesting removal of your data. Any data you choose to give us is solely for the purposes of the use of The Ivory Dressing Room, we will never sell, distribute or lease your information to third parties.
    We accept the following payment methods: Visa, Visa Electron, Mastercard & bank transfer.
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